北京邮电大学主页平台管理系统江静--中文主页-- Jiang, J., Yuan, Y., Dong, Y., & Dong, H. (2023). Employees’ proactive customer service performance in hospitality: impacts of customer mistreatment and team performance pressure. Tourism Review. 78(6), 1414-1432.

江静

电子邮箱：jiangj@bupt.edu.cn
所在单位：经济管理学院
学历：研究生毕业
办公地点：经管楼302-2
性别：女
学位：博士学位
职称：副教授
在职信息：在职
毕业院校：清华大学
硕士生导师
所属院系：经济管理学院

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Jiang, J., Yuan, Y., Dong, Y., & Dong, H. (2023). Employees’ proactive customer service performance in hospitality: impacts of customer mistreatment and team performance pressure. Tourism Review. 78(6), 1414-1432.

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上一条：Jiang, J., Dong, H., Dong, Y., Gu, H. and Lv, Y. (2024), The double-edged sword effect of mega sport event strength on volunteer performance, Tourism Review, doi.org/10.1108/TR-09-2023-0608

下一条：Dong, Y., Zhao, X., Yuan, Y., Dong, H., & Jiang, J (corresponding author). (2023). What’ s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service. Journal of Hospitality & Tourism Research, 47(7), 1187-1214.