Wu, Jun. Customer relationship management in practice: A case study of hi-tech company from China , 5th International Conference on Service Systems and Service Management, Melbourne, AUSTRALIA, 2008.6.30-2008.7.2 (EI:20083911604750)
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上一条:Wu, Jun. A conceptual framework for the relationship between Information Technology Investment and Firm Performance , 2nd International Conference on Research and Practical Issues of Enterprise Information Systems, Beijing, PEOPLES R CHINA, 2007.10.14-2007.10.16 (EI:20121114857005)
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