Current position: Home >> Scientific Research >> Paper Publications
Andy

Personal Information:

Associate professor  
Supervisor of Doctorate Candidates  
Supervisor of Master's Candidates  

Paper Publications

是锱铢必较还是小事化了?——聚焦运营商客服小概率事件投诉处理策略

Hits:

Journal:中国电信业

Document Type:J

Issue:10

Page Number:84-85

Translation or Not:no

Date of Publication:2014-12-10

Pre One:基于情感倾向和观察学习的在线评论有用性影响因素研究

Next One:正面口碑传播者的专业性对顾客再购买意愿的影响机制研究