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Professor
Supervisor of Doctorate Candidates
Supervisor of Master's Candidates


Gender:Male
Alma Mater:北京大学
Education Level:研究生毕业
Degree:博士学位
Status:在职
School/Department:人事处(教师工作部)
Discipline:Management science and engineering *
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2011   教育部新世纪优秀人才

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Current position: Home >> Scientific Research >> Paper Publications
Task oriented vs. social oriented: chatbot communication styles in electronic commerce service recovery

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Journal:Electronic Commerce Research

Indexed by:Journal paper

Document Type:J

Translation or Not:no

Included Journals:SSCI