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Andy

Personal Information:

Associate professor  
Supervisor of Doctorate Candidates  
Supervisor of Master's Candidates  

Paper Publications

The effect of service failure attribution on consumer complaint behavior: the mediating role of negative emotion

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Journal:Journal of China Universities of Posts & Telecommunications

Document Type:J

Volume:18

Issue:supp-S2

Page Number:169-173

Translation or Not:no

Date of Publication:2011-12-10

Included Journals:EI

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