Jiang, J., Yuan, Y., Dong, Y., & Dong, H. (2023). Employees’ proactive customer service performance in hospitality: impacts of customer mistreatment and team performance pressure. Tourism Review. 78(6), 1414-1432.
Release time:2024-09-25 Hits:
Pre One:Jiang, J., Dong, H., Dong, Y., Gu, H. and Lv, Y. (2024), The double-edged sword effect of mega sport event strength on volunteer performance, Tourism Review, doi.org/10.1108/TR-09-2023-0608
Next One:Dong, Y., Zhao, X., Yuan, Y., Dong, H., & Jiang, J (corresponding author). (2023). What’ s wrong with different empowerment? The effect of differentiated empowering leadership on employee proactive service. Journal of Hospitality & Tourism Research, 47(7), 1187-1214.
