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上一条:Jiang, J., Yuan, Y., Dong, Y., & Dong, H. (2023). Employees’ proactive customer service performance in hospitality: impacts of customer mistreatment and team performance pressure. Tourism Review. DOI 10.1108/TR-05-2022-0261
下一条:Jiang, J., Dong, Y., Li, B., Gu, H., & Yu, L (2020). Do feelings matter? The effect of leader affective presence on employee proactive customer service performance. International Journal of Contemporary Hospitality Management . 32(7): 2305-2323.