Jiang, J., Yuan, Y., Dong, Y., & Dong, H. (2023). Employees’ proactive customer service performance in hospitality: impacts of customer mistreatment and team performance pressure. Tourism Review. DOI 10.1108/TR-05-2022-0261
下一条：Jiang, J., Dong, Y., Hu, L., Liu, Q., & Guan, Y. (2022). Leaders' response to employee overqualification: An explanation of the curvilinear moderated relationship. Journal of Occupational and Organizational Psychology. 95(2), 459-494.
