江静
- 电子邮箱:jiangj@bupt.edu.cn
- 所在单位:经济管理学院
- 学历:研究生毕业
- 办公地点:经管楼302-2
- 性别:女
- 学位:博士学位
- 职称:副教授
- 在职信息:在职
- 毕业院校:清华大学
- 硕士生导师
- 所属院系:经济管理学院
访问量:
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Jiang, J., Yuan, Y., Dong, Y., & Dong, H. (2023). Employees’ proactive customer service performance in hospitality: impacts of customer mistreatment and team performance pressure. Tourism Review. DOI 10.1108/TR-05-2022-0261
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Jiang, J., Dong, Y., Hu, L., Liu, Q., & Guan, Y. (2022). Leaders' response to employee overqualification: An explanation of the curvilinear moderated relationship. Journal of Occupational and Organizational Psychology. 95(2), 459-494.
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Jiang, J., Dong, Y., Li, B., Gu, H., & Yu, L (2020). Do feelings matter? The effect of leader affective presence on employee proactive customer service performance. International Journal of Contemporary Hospitality Management . 32(7): 2305-2323.
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Jiang, J., Gu, H., Dong, Y., & Tu, X. (2019). The better I feel, the better I can do: effect of leader positive affective presence on employee service performance. International Journal of Hospitality Management. 78, 251-260.
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Jiang, J., Ang, G., & Yang, B.(2018). Employees' critical thinking, leaders' inspirational motivation and voice behavior: The mediating role of voice efficacy. Journal of Personnel Psychology, 17(1),33- 41.
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Dong, Y., Zhang, L., Wang, H. J., & Jiang, J. (2022). Why is Crafting the Job Associated with Less Prosocial Reactions and More Social Undermining? The Role of Feelings of Relative Deprivation and Zero-Sum Mindset. Journal of Business Ethics, 1-16.