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Associate professor
Supervisor of Doctorate Candidates
Supervisor of Master's Candidates

Paper Publications

.Identifying Fake and Potential Corporate Members in Telecommunications Operators.[J]:China Communications,2013,10(8):150-157
.Exploring Enterprise Performance Indicators Network: A Case Study of China Telecommunication Industry.[J]:China Communications,2012,9(012):153-163
.中美学术管理中教师评价之比较.[J]:首都师范大学学报（社会科学版）,2012,000(004):135-140
.中美大学学术权力与行政权力关系的比较研究.[J]:北京交通大学学报(社会科学版),2011(03):126-131
.The effect of service failure attribution on consumer complaint behavior: the mediating role of negative emotion.[J]:Journal of China Universities of Posts & Telecommunications,2011,18(supp-S2):169-173
.A study of customer loyalty based on switching cost and brand attachment.[J]:Journal of China Universities of Posts & Telecommunications,2011,18(supp-S1):136-141
.Analysis of the influencing factors of users' switching intention in the context of one-way mobile number portability.[J]:The Journal of China Universities of Posts and Telecommunications,2010
.模糊识别法在电信产品生命周期判别中的应用.[J]:北京邮电大学学报(社会科学版),2009,11(4):56-60
.基于管理职能视角的高校学术管理综述.[J].北京邮电大学学报(社会科学版),2009,11(003):76-82
.客户的关系属性及其对沟通行为的影响——以移动通信的集团客户为例.[J]:北京邮电大学学报(社会科学版),2008(05):43-47
.Predicting customer churn by integrating the effect of the customer contact network.[C]:IEEE,2010
.The impact of interface quality on the loyalty of instant messaging:IEEE

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